Upgrade, downgrade or cancel

Change your plan, understand when changes take effect, or cancel your subscription.

Only the team owner can change plans. Open Billing.

Choose Upgrade on the plan you want. You'll be taken to a secure checkout page to enter your card details. When you return, you'll see "You're all set!" Your new plan can take a few seconds to show up. You'll get a confirmation email.

Upgrade an existing subscription

Choose Upgrade on a higher plan.
Read the confirmation and choose Confirm.

Your plan changes immediately, and the difference for the rest of the current billing period is charged to your card on file right away.

Downgrade

Choose Downgrade on a lower plan.
Read the confirmation and choose Confirm.

The switch happens at the end of your current billing period, so you keep everything you've paid for until then. There's no refund for the current period. Billing shows "Downgrading to ... on ..." while it's scheduled. Choose Cancel switch to change your mind.

A downgrade is blocked if your team has more people (members plus pending invitations) than the smaller plan allows. You'll see "Remove team members or cancel pending invitations before switching to ...". Fix that, then try again.

Cancel

Choose Manage billing to open your billing account.
Cancel your subscription there.

You'll get an email confirming the cancellation. Your paid plan stays available until the end of the period you've paid for, and Billing shows "Canceled, ends ...". After that your team moves to the Free plan.

After moving to a lower plan

Your links and QR codes stay, but the new plan's limits and features apply from then on. Analytics older than the new plan's retention is cleared. See Analytics retention.

Update your card