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Guides for links, QR codes, analytics, your team and billing.
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Getting started
Links
QR codes
- Create a QR code Make a scannable QR code for a link you already have, or for a brand new destination.
- Design and export QR codes Choose colours, shapes, a frame and a logo, then download your QR code as PNG or SVG.
- Bulk generate QR codes Create QR codes for many links at once, all in the same style.
Analytics
- Understand your dashboard What the numbers and charts on your dashboard mean, and how to change the time period.
- Link and QR analytics See the detail for one link or one QR code: source, referrers, devices, browsers and countries.
- Analytics retention How long Shrtly keeps your click history, and what happens to older data.
Team
- Invite team members Invite colleagues by email, choose their permissions, and manage pending invitations.
- Roles and permissions What owners, Team admins and members can do, and what Create, Update and Delete mean.
- Remove members and transfer ownership How to remove someone from your team, and how to hand ownership to another member.
Billing and plans
- Plans and limits What plans include, and where to find the current limits and prices.
- Upgrade, downgrade or cancel Change your plan, understand when changes take effect, or cancel your subscription.
- Payments, invoices and failed payments Where to find your invoices, what emails to expect, and what to do if a payment fails.
- Enterprise and custom plans Custom limits and invoicing for larger organisations, and how they differ from self-serve plans.
Your account
Troubleshooting
- My link isn't working Fix a short link that shows "This link isn't available" or goes to the wrong place.
- My QR code won't scan Make a QR code that reliably scans: contrast, size, logos, and testing before you print.
- I can't do something Why a button is missing or greyed out, and who can help.
- Hitting a plan limit What the limit messages mean and your options when you reach a monthly or team-size limit.
Still need help?
Email support@shrtly.co.uk and we'll get back to you.