I can't do something

Why a button is missing or greyed out, and who can help.

Some actions depend on your role, your plan, or both.

A button is missing

You can't find...	Probably because	What to do
New link, New QR code, Bulk create	You don't have the Create permission, or your plan doesn't include bulk tools.	Ask your team owner or a Team admin. See Roles and permissions.
Edit or pause buttons	You don't have the Update permission.	Ask the owner or a Team admin.
Delete	You don't have the Delete permission.	Ask the owner or a Team admin.
Send invite and the members' permissions	Only the owner and Team admins can manage people.	Ask one of them.
Transfer ownership, team name, weekly summary	Only the team owner can do these.	Ask the owner.
Upgrade and Manage billing	Only the owner can manage billing.	Ask the owner.

Everyone on your team can always view links, QR codes and analytics.

A feature is locked to a plan

If you see a note like "Changing the destination URL is a Pro feature", or an Upgrade prompt, your plan doesn't include it. Features that depend on plan include custom slugs, editing a link's destination, logos on QR codes, vector downloads and bulk tools. See Plans and limits.

Invitation problems

Make sure you signed in with the same email the invitation was sent to.
If you own a team of your own with other members, a subscription, or links and QR codes, you can't join another team. See Invite team members.

Changing a Team admin

Team admins can't change other admins or themselves. Only the owner can. See Remove members and transfer ownership.

Billing changes are blocked

Your plan may be managed by our team. See Enterprise and custom plans.
A payment may be outstanding. See Payments, invoices and failed payments.