Payments, invoices and failed payments

Your invoices

If you're the team owner and you've paid for a plan, Billing has an Invoices section. It lists your latest invoices with the date, number, amount and status (Paid, Open or Void). Choose View to open an invoice online, or PDF to download it.

If the list can't load, you'll see "We couldn't load your invoices right now" and a Try again button. The rest of the page still works. Members who aren't the owner can't see invoices.

Emails you'll receive

Emails about billing go to the team owner:

• a confirmation when you subscribe,
• a receipt each time a payment succeeds,
• a reminder about a week before your plan renews,
• a notice when you cancel or your subscription ends,
• alerts if a payment needs attention (below).

If a payment fails

1. You get an email, and another for each failed retry.
2. Billing shows a banner: "Your last payment failed." The owner sees an Update payment method button.
3. Your plan stays as it is while we keep retrying.

Choose Update payment method or Manage billing, add a working card, and the next retry should succeed.

Plan changes are paused until the payment is sorted out.

If retries run out

Depending on how your account is set up, the subscription is either cancelled, in which case your team moves to the Free plan, or marked unpaid. When it's unpaid, Billing shows "Your subscription is unpaid." Paid features are paused until the outstanding invoice is paid. Once it is, your plan comes back.

Bank verification

If your bank needs extra verification, you'll get an email with a Verify payment button. Complete it promptly or the subscription may be paused.

Members

Anyone else on the team sees the warning banner with a note to ask the owner to update the payment method.

Related: Upgrade, downgrade or cancel.